Terms and Conditions

Please do not checkout without selecting a date and time, so that it will be scheduled into our online calendar.  Please email help@amycakesbakery.com if you have issues checking out and we will get back to you as quickly as we can.

Due to this difficult time and the number of cancellations that we are receiving, we are giving store credit for cancellations for all orders placed after April 10th, 2020, unless one month's notice or more is provided (see more details below under cancellations).  8 days' notice must be given for all cancellations in order to receive store credit.  

Amycakes is not a nut-free or gluten-free bakery.  While many of our products do not contain nuts, we do work with nuts in our small kitchen on a daily basis.  We do not contain any gluten-free or special diet items on our menu at this time.

Please read our Travelling and Refrigeration recommendations.  Our products are made with real butter and can melt.  Amycakes is not responsible for melted products or cakes damaged during transport.  

Delivery Policy:
If you chose delivery and if no one is available to sign for your product(s), then the driver will attempt to call you at your preferred contact number. Then they will leave the product on the doorstep or on the front porch. Our products are made with real butter and can melt. Amycakes is not responsible for stolen items or for melted products due to no one being available to accept a delivery.

Cancellation Policy:

Due to the time-sensitive nature of our perishable products, all Grab Bag cakes and orders placed with 8 days' notice or less are final. Please double check that you have chosen the correct pick-up DATE and TIME before checking out.  You can always call or email us to see if there's a possibility that we can postpone or freeze your products.

For changes to orders with more than 8 days' notice, give us a call at 417-831-6095 to reschedule your order and we are happy to accommodate, subject to availability. Cancelled orders with more than one month's notice can be reimbursed minus a 7% cancellation fee due to the credit card fees we are charged. Cancelled orders with less than one month's notice will be reimbursed as store credit. We can not alter or cancel orders with less than 8 days' notice.

We have a very small staff and work as hard as possible to perfect every order. If you feel like there has been a mistake with your order, please let us know at pick-up. If that's not possible please give us a call at 417-831-6095 and we will do everything we can to fix it.